Account Settings
Manage your eSafety plan, promo period and Stripe billing.
• This page is available to Level 4 users for the selected company.
• Promo and trial access is controlled by eSafety, not Stripe.
• The company Primary Contact can set up monthly billing at any time during a free period. Stripe collects and saves the payment method, but no paid invoice is due until the eSafety free period ends.
• The future Lite / Standard plan, user add-ons and recurring AI packs can all be chosen before the free period ends. They stay on the existing eSafety free access until the first paid billing date.
• Stripe manages payment methods, invoices, receipts and subscription billing.
• Once a Stripe subscription exists, plan and user allowances are changed here in eSafety. Storage is included with the plan. The existing Stripe subscription is updated — a second subscription is never created.
• One-off AI credit packs are a completely separate Stripe purchase. Buying a top-up does not charge, renew or change the normal eSafety monthly subscription. Recurring AI Assist is different: it sits on the normal eSafety Stripe subscription and appears on the same monthly invoice.
• Manage in Stripe is for payment methods, invoices, receipts and Stripe billing details.
• After paid billing starts, plan/user increases are reviewed first and applied immediately with Stripe proration. Reductions are scheduled for the next renewal. Recurring AI pack changes start from the next normal renewal with no part-month AI pack.
• Before the first paid invoice, the Primary Contact can cancel upcoming paid billing without ending the current free period. After paid billing starts, cancellation stops future renewal at the end of the current paid period.
Level 4 only
Account Settings controls billing, cancellation, company subscription status and storage details. Only Level 4 users can access this page.
Promo codes remain controlled by eSafety and do not create a Stripe subscription.
Change the plan or user allowance while the free period is active.
This is a separate one-off Stripe purchase. It is not part of your monthly eSafety subscription and does not charge, renew or change your monthly plan. Choose the number of packs below and you will be charged only the one-off amount shown.
Credits are company-level and may be used for JSA, SOP, Hazard ID or SWMS AI Assist. JSA, SOP and Hazard ID cost 1 credit per AI session; SWMS costs 2 credits. Each paid AI session includes one regeneration of that same draft. Credits are not redeemable for cash and are not refunded merely because they remain unused. A failed, malformed or too-broad first generation does not use credits. AI content remains a draft and must be checked by a competent person before use.
Choose the monthly eSafety plan, user allowance and optional recurring AI packs here. One-off AI top-ups are not part of this monthly total. Prices are supplied by Stripe and include New Zealand GST.
Need help with access or billing?
Send a message to eSafety from here. It includes the selected company and your login details so we can reply directly.
Loading Stripe cancellation options.